- Reviewing and improving our hardware infrastructure to ensure that all failover mechanisms work correctly.
- Working closely with our 3rd party service and hardware providers to ensure compliance with our SLAs.
Reviewing our business continuity procedures to ensure impact of any future unexpected incidents are minimized.
All systems operational.
itslearning is still unavailable for customers located in EU. New information will follow in 30 minutes at the latest.
Oct 11, 08:25 CEST
Third party technical experts and our engineering team are actively investigating the current issue. This is our Highest priority and will remain so until service is restored. Our most recent recovery attempts were unsuccessful due to hardware issues. We appreciate your patience while we are working to recover our service.
Posted Oct 11, 2016 - 07:12 CEST
New Incident Status: Monitoring
The service is available for
all users but you may notice some pages are taking longer than usual to load.
Our engineers will continue improving and monitoring the situation.
Posted Oct 11, 2016 - 00:04 CEST
We have identified the issue as a severe hardware failure. We are in the progress of restoring the service.
Posted 12 minutes ago. Oct 10, 2016 - 23:12 CEST
We are experiencing technical issues. Itslearning may be temporarily unavailable for some users. We are investigating the problem, and will fix it shortly. If you are experiencing issues, please try again later.
Posted about 1 hour ago. Oct 10, 2016 - 22:18 CEST
We are experiencing some issues for file uploads and downloads on parts of our application. Our engineers are investigating and we will fix the problem shortly.
Posted about 2 hours ago. Oct 10, 2016 - 21:23 CEST